Find answers and solutions to common queries. If you can’t find an answer, contact us and we will be happy to help.

Q. What do I do, if I am having trouble ordering on line?

A. You may clear your web browser's cache, cookies and history. If you still have problems then please contact us at 0359698953.

Q. When do I receive my order?

A. Normally all order will be dispatched within 1-2 day but we try our best to provide you a fastest service. It will be delivered next day or day after tomorrow depend upon area but some island may take up to 7 days.

Q. Who will deliver my order?

A. Normal & chilled shipment will be delivered by Sagawa Express.

Q. Can I select my suitable time for delivery?

A. Yes you can. You can select during the order process.

Q. What is the amount for free delivery?

A. Free delivery available if your orders over ¥ 5999

Q. What is a minimum order amount?

A. No minimum order amount.

Q. In how many languages does customer support available?

A. Our customer care team support you in Japanese, English, Urdu & Hindi language.

Q. Does products will be delivered all over Japan?

A. Yes, we delivered our products all over Japan.

Q. What kind of payment method are accepted?

A. Currently, we are using Cash on Delivery. Soon we will be accepting credit card and bank transfer.

Q. What is the meaning of Collect Charge?

A. Collect charge is a payable amount to shipping Agent for collecting the cash from you and transfer cash to our account.

Q. Up to how many days before can I place the order?

A. We can't hold the order more than one week.

Q. Why I didn't receive order confirmation mail?

A. Please login to My Account and check your order status on our website. Your order confirmation and status email will be sent to you by our automail engine. If you didn't receive it, please check the spam folder of your mail box.

Q. How do I change my registered information?

A. Please Login to My Account and follow the steps.

Q. I forgot my password what should I do?

A. Please click My Account and follow the steps.

Q. How do I cancel my account?

A. Please email cancellation request to info@kabir.co.jp including all your account information. Your user registration will be permanently cancelled.

Q. What is the order cancellation & return policy?

A. Your complete satisfaction is our mission. If your order did not meet your expectations for any reasons, please notify our Customer Care at 0359698953 before it dispatch. Once order is dispatched then, it is responsibility of the customer to receive the package. Please visit terms & condition page for more details.